Cloud News & Articles

Transit agencies 'ill prepared' for cyberattack: survey

Dive Brief: Transit agencies in the United States are "ill prepared" for a cyberattack and are not doing enough to address the cybersecurity challenges they face, according to new research from the Mineta Transportation Institute (MTI) at San…

Establishing a Unified Governance Model for the Digital Workforce

The Digital Service Providers (DSPs) are riding an automation wave. Painful manual tasks, which burdened staffs for ages, can now be easily handled by the software bots. However, in the process of onboarding the digital workforce, most DSPs…

Tales from the trenches

The COVID-19 crisis presents unprecedented challenges for IT leaders. IT teams have been tasked with moving face-to-face customer and employee interactions completely online almost overnight. And the stakes for delivering a high-quality, seamless…

Expectations of the CIO are changing — more business, less technology

Companies on the hunt for a new CIO have a laundry list of must-have traits.  CIOs need to be savvy leaders with business acumen and strategy running through their core. They cannot abandon the technology roots which propelled them to the executive…

Make room for intelligent failure, Deloitte exec says

Dive Brief: The shifts brought about by the digital age calls for experimentation, but employees won't feel enabled to experiment on the job unless they feel safe to fail, said Jonathan Smart, partner, enterprise agility at Deloitte, speaking…

CloudTweaks | Growth of Electric Vehicles - Heading In The Right Direction

The global electric vehicle market is projected to reach $802.81 billion by 2027, registering a CAGR of 22.6%.1 The highest revenue contributor was Asia-Pacific, which is estimated to reach $357.81 billion by 2027, with a CAGR of 20.1%.1 North…

How to effectively lead during the pandemic

Extended remote work has an odd way of augmenting time. Days feel equal parts fast and slow. Months melt away, though individual weeks stretch on.  There's also a sense of camaraderie as executives and workers experience the same out-of-office…

Retail adopts smarter technology as industry relearns operations

In the past decade, CIOs in retail acted with urgency to plug-in technology that transformed their organizations. E-commerce initiatives years in the making suddenly became essential, with special attention to AI-enabled personalization. Expect…

COVID-19 put stress on contact centers. Now, executives weigh tech to cut costs

Company contact centers were in-house or outsourced hubs where an army of agents mounted a campaign for customer satisfaction. When COVID-19 hit, complexity became the norm. Agents needed to operate remotely as in-person touch points went away,…

5 keys to managing remote technology teams

Editor's note: The following is a guest article from John Thimsen, chief technology officer of Qualtrics I've always believed in building a great product and a great engineering organization — in person. Collaboration and innovation are…

IBM shrinks with plans to spin-off managed infrastructure services arm

Dive Brief: IBM is splicing its managed infrastructure services from its technology services unit to create a new public company, leaving IBM to focus on hybrid cloud and AI, the company said Thursday. In its second quarter earnings, cloud…

How FedEx's CIO led a decade of modernization

Pivoting to next-generation technology requires leaders who can work with executive leadership to think long-term.  FedEx's technology preparation began a decade ago with the start of the IT "renewal" program to simplify and modernize the collection…